Resetting a forgotten password

If you can’t remember your password, you can reset it using your email address. The whole process takes about a minute.

How to reset

Step 1 — Request a code

1. On the sign-in screen, tap Forgot password?.
2. Enter the email address you signed up with.
3. Tap Send Reset Code.

We’ll email you a 6-digit reset code. Check your inbox (and your spam folder, just in case).

Step 2 — Enter the code and a new password

1. On the Reset Password screen, enter the 6-digit code from your email.
2. Enter a new password.
3. Confirm the new password.
4. Tap Reset Password.

You’ll see a success message and we’ll send you back to the sign-in screen automatically. Sign in with your new password and you’re all set.

Password requirements

Your new password must be at least 8 characters and contain:

• At least one uppercase letter
• At least one lowercase letter
• At least one number
• At least one special character (e.g. !, @, #, $)

Used the wrong email?

If you typed the wrong email at Step 1, tap Use a different email on the code-entry screen to start over.

Trouble resetting?

• No reset email arrived — Check your spam folder. If it’s still missing, your email address may not be registered. Try signing up instead.
• “Invalid verification code” — The code may have expired (codes are good for about an hour) or you may have tapped Send Reset Code more than once and pulled an older code. Tap Use a different email to start over and use the most recent email we sent.
• Still stuck — Reach out through the support form.