Troubleshooting & FAQ
Fix common issues and get answers fast.
- The scanner won't work / freezes / camera is black
If the Scan tab shows a black screen, won't recognize barcodes, or is otherwise frozen, here's how to diagnose and fix.
- My collection isn't syncing
If changes you make aren't appearing on your other devices, or you suspect cloud sync is broken, here's how to diagnose.
- A scan I just made hasn't appeared on my other device
You scanned a volume on your phone, and now it's not showing up on your tablet (or another device).
- A volume I added shows the wrong cover
You added a volume, but the cover art doesn't match what's on your physical copy.
- A series shows as "Coming Soon" forever
If a volume has been showing Coming Soon for hours or days when you scan it, something's stuck.
- My PRO subscription isn't recognised
You bought (or recently renewed) a PRO subscription, but Manga Vault still treats you as FREE.
- My achievement modal flashed the wrong thing on login
If an Achievement Unlocked modal appears right after you sign in — especially for an achievement you'd already earned — here's why and…
- Custom value reset to MSRP after I navigated away
You set a custom value on a volume, and after navigating away (or closing and reopening the app) the value reverted to MSRP × condition.
- My library still shows 50-cap warning after upgrading to PRO
You upgraded to PRO but your Library is still showing the FREE-tier 50-volume warning banner, or PRO features aren't unlocked.
- Reporting a bug or requesting a feature
If you've hit a bug, have a feature suggestion, or just want to ask a question, here's how to reach us.